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Terms of sale

conditions

By purchasing in "Alfarería Rosa" you expressly accept the following conditions of sale and privacy policy:

 

SHIPPING COSTS

The total shipping or "shipping costs" will be included in the total amount of the order.
The shipping costs are the sum of a fixed cost that will always be of € 20 (This cost will be the same whether the customer carries one or several products) + a variable cost that will depend on the payment method chosen by the client and which we specify below:

  • If the payment is by bank transfer, the total cost of the shipping will be exclusively the fixed cost of it, that is, € 20
  • If the payment is by bank card, the total cost of the shippin will be € 20 of the fixed cost + a variable cost of 3% of the total amount to be carried.
  • If the payment is by PayPal, the shipping cost will be € 20 of the fixed cost + a variable cost of 6% of the total amount to be carried.
  • If the payment is cash on delivery, the cost of the shipping costs will be € 20 of the fixed cost + a variable cost of 7% of the total amount to be carried.
  • Shipping costs will be valid for shipments throughout the peninsula except islands. For shippings to the Canary Islands and the Balearic Islands, please contact the administration by email: info@alfareriarosa.com
  • These shipping costs are valid for any order except for special transport or the ones that require special treatment of the product or products such as refractory material (bricks, tiles, cement, mortar, arlite ...). In this case, the client will be informed of the additional cost for this concept.

 

SHIPPING METHODS

The client, according to the products to be carried, will have the following shipping methods:

Sets and Assembled Ovens. This option must be chosen as long as the customer has a "Set of Oven", "Asembled Oven" or "Wood-fired Oven" in his shopping cart.
Clay Pots and accessories. This option must be chosen whenever the customer has in his shopping cart any type of clay pot (roasters, pan, bowl, clay pot with lid, paella pot, dish, rustepollo, etc. or any other item) and any product that is a accesory to an oven (door, draught, baker’s peels, thermometer, tube, etc.), that is, for all the products that are on our website and are not an oven, this option must be chosen.
In the event that the administration sees some error in the management by the client of the order, it will contact with him as son as possible to correct it and be able to make a correct shipment of the chosen products.

 

SHIPPING

ALFARERIA ROSA will use its usual means of delivery. The average shipping times vary depending on the availability and other factors beyond our control, such as holidays or non-working days, delays of the courier, etc.

The average shipping times are

  • Spain Mainland: 48 to 72 hours.
  • Balearic Islands: 3-4 days
  • Canary Islands, Ceuta and Melilla: 5-7 days

No holidays or weekends are included.
Damage insurance only covers it up to 24 hours.
If at the time you receive your order, you can not open it, that the person who receives it specifies "Pending review".

 

DELIVERY TIMES

Delivery times for products in stock for peninsular shipments are between 48 and 72 hours. If we do not have the product, we will notify you of the estimated period in a maximum period of 72 hours (no holidays or weekends are included). If we notify you of a deadline that does not meet your needs, we will try to offer possible alternative solutions or the cancellation of your order.
Alfarería Rosa is not responsible for the delays in the deliveries produced by the transport company due to delays unrelated to Rosa Pottery.

 

ORDERS TRACKING

You can check the status of your order by accessing the virtual store with your username and password, in the "My orders" section or by contacting us through our telephone numbers +34 980 051 023 - +34 695 388 368 or if you prefer it through our email info@alfareriarosa.com

 

 

SPECIFICATIONS AND PRODUCT DIMENSIONS

ALFARERIA ROSA will try to deliver the products in an identical way to the ones presented in the corresponding WEB pages. However, because it is a purely artisanal product, characteristics, specifications, textures or dimensions may sometimes vary. Therefore, ALFARERIA ROSA may alter the dimensions, specifications or other properties in each set without any prior notice in a non-substantial manner without incurring in any kind of liability towards the buyer.

The photographs presented may not correspond exactly with the models offered.
Due to the different alternatives in the insulation process of the assembled ovens, all those products that have a symbolic price without cost, in stock, cost € 0, cost € 1 or less than € 500, will have no practical or legal effects at the time of its sale. The customer who fails to make any order of these characteristics and make the payment thereof, will be returned as soon as possible the amount paid.

 

RETURNS

As for the returns by the customer, if there is no justified anomaly or defect in the goods, the shipping costs will be borne entirely by said customer. The imperfections derived from being an artisanal product or from the generic nature of the material are not considered anomalies or defects.

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FEDEF

European Regional Development Fund
A way to make Europe

Alfarería Rosa S.L. has been a beneficiary of the European Regional Development Fund whose objective is to improve the competitiveness of SMEs and thanks to which an Internationalization Plan has been launched in order to improve its competitive position abroad during the year 2017. For this it has been supported by the XPANDE Program of the Chamber of Commerce of Zamora.

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